Account Manager

Job description

Job responsibilities

• Manage carrier accounts, serving as the primary commercial point of contact after sales implementation
• Own account growth: identify expansion opportunities, develop strategies, build the business case, and negotiate contract terms and pricing
• Build and maintain account plans that outline the objectives, growth plans, and key activities for each account
• Coordinate with Operations and Product teams to resolve service issues quickly and keep customer commitments on track
• Track account health, key metrics, freight volumes, and revenue against targets to report on results to leadership and ensure customer expectations are consistently met or exceeded
• Represent the customer's perspective internally, sharing customer feedback, pain points, and feature requests back to Product and Strategy to help shape the product roadmap.
• Lead contract renewals and pricing reviews in partnership with Sales, Legal and Finance
• Build strategic relationships with key counterparts in your portfolio of carrier accounts trucking partners.

Job requirements

• 5+ years of experience in Account Management, Business Development, or Strategic Partnerships in high-growth SaaS, trucking, logistics, supply chain, freight brokerage, or another transportation-related industry.
• Demonstrated ability to manage a portfolio of key accounts, drive retention, and negotiate win-win commercial extensions.
• Comfort working with contracts and pricing structures, and negotiating terms with customers.
• Strong written and verbal communication skills, with the ability to explain technical concepts to a commercial audience.
• Ability to work cross-functionally with Sales, Operations, Legal, and Product to deliver on customer commitments and contracts.
• Willingness to travel to customer and carrier sites as needed.
• Ability to thrive in a fast-paced, rapidly evolving technology landscape.
• Experience in autonomous vehicles, freight technology, or another emerging-technology commercial environment.