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Ouster

Robot type
Sensors and Components
Location
San FranciscoCaliforniaUSA
Job type
Customer Success
Posted
Aug 19, 2026
Salary
$80,000–$100,000 a year
Full-time

Associate Customer Success Engineer

Job description

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you're motivated by solving big problems, we're hiring key roles across the company and need your help!

Ouster is hiring an Associate Customer Success Engineer…

Job responsibilities

  • Customer Integration & Onboarding: Support post-sale technical onboarding, helping customers with sensor integration, network configuration, and software (SDK/API) setup, with guidance from senior engineers on more…
  • Help validate customer system architecture and sensor configurations against standard reference setups.
  • Technical Triage & Resolution: Field and triage inbound technical support requests, distinguishing between common hardware, firmware, networking, and software issues, escalating novel or complex cases to senior…
  • Review sensor diagnostic logs and basic network captures (e.g., Wireshark) to help identify the likely source of an issue.
  • Diagnostics & Troubleshooting: Use command-line interfaces (CLI) and diagnostic software to work through known troubleshooting paths for sensor connectivity and data streaming (TCP/UDP) issues on Linux and Windows.
  • Help replicate customer environments and issues in the lab under the direction of senior team members.
  • Engineering Collaboration: Assist in escalating unresolved issues by authoring clear bug reports in a ticketing system (e.g., Jira), including logs, reproducible steps, and initial observations.
  • Research documented solutions using technical documentation, schematics, and internal knowledge bases, asking for help when you hit the edge of what's documented.

Job requirements

  • Linux Fundamentals: Working knowledge of Linux environments (Ubuntu preferred), including basic command-line use and navigating a system; willingness to build deeper system administration skills on the job.
  • Networking Basics: Understanding of core networking principles (TCP/IP, UDP, DNS, DHCP) and interest in learning tools like tcpdump, Wireshark, ping, and netstat;
  • Scripting: Some experience with Python (coursework, personal projects, or professional) for basic scripting or log review is a plus.
  • Robotics Frameworks (Bonus): Any exposure to ROS/ROS2 or tools like RViz is a plus, but not expected.
  • Problem-Solving & Curiosity: An analytical, resourceful mindset with eagerness to learn how to troubleshoot technical problems and ask good questions.
  • Technical Communication: Clear written and verbal communication skills, with the ability to explain technical issues to customers and teammates.
  • Customer Focus: A patient, positive demeanor and genuine interest in helping customers succeed, even in stressful situations.
  • Ownership & Proactivity: A strong sense of ownership for your assigned tickets, following up consistently and asking for help when needed.
Apply on Ouster websiteSave

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