Associate Customer Technical Program Manager - Vehicle OS

Job description

Job responsibilities

• Own the day-to-day health of the program backlog in Jira: translate customer requirements and change requests into well-formed, tracked tickets; maintain labels, scope tags, and release assignments;
• Run defect and blocker management for the program - triage customer-reported issues, drive severity alignment, chase resolution across engineering teams, and prepare the recurring bug review with the customer
• Track release scope and milestone readiness against the program plan, surfacing slips, at-risk features, and open dependencies early enough for someone to do something about them
• Produce recurring program reporting: weekly status, delivery and story-point summaries, escalation trackers, sprint showcase material, and steering committee inputs
• Serve as a working-level point of contact for the customer’s program and engineering counterparts on ticket status, scope questions, and dependency follow-ups
• Maintain the program’s source of truth in Confluence - requirement-to-feature mappings, delivery trackers, decision logs, meeting notes, and the process documentation the rest of the team relies on
• Support onsite integration, test bench, and bootcamp activities by coordinating schedules, logistics, and follow-ups across Applied and customer teams
• Close loops: follow up across Slack, email, and standups until open questions are answered and commitments are written down somewhere durable

Job requirements

• 1–3 years of experience in program or project management, engineering, technical consulting, or another technical customer-facing role. Strong new graduates with relevant internship experience will be considered
• Excellent written communication, and the judgment to know when to escalate versus resolve something independently
• Comfort working directly with an external customer - including in the meetings where the news is not good
• Strong organizational instincts: you keep your own trackers, you notice when a thread has gone quiet, and you close things out without being chased
• Enough technical literacy to follow engineering discussions about software features, builds, releases, and integration issues — and to ask the clarifying question that unblocks them
• Hands-on experience with Jira and Confluence, or the demonstrated ability to get fluent fast
• Willingness to work across time zones with globally distributed engineering and customer teams
• A minimum of a Bachelor's degree in STEM or a related field.