Associate Manager, Tactical Operations

Job description

Job responsibilities

• Site Activation: Lead the on-site setup of new endpoints, ensuring all infrastructure, systems, and processes are ready for launch.
• Playbook Development: Develop standard launch and site operations playbooks to ensure consistency across the network.
• Playbook Execution: Implement and enforce the company's standard operations playbooks and SOPs to ensure consistency across the network.
• Operational Excellence: Manage day-to-day operations during the critical launch phase, including troubleshooting, resolving customer issues, and optimizing workflows.
• Talent Development: Lead the hiring, onboarding, and training of permanent local operations staff and leads.
• Transition Management: Build local capacity by mentoring and empowering the permanent team, ensuring they are fully capable of running the site independently before the deployment period ends.
• Feedback Loop: Provide real-time feedback to the Senior Manager, Development Test Operations on playbook effectiveness, site challenges, and process improvements.

Job requirements

• 5-7+ years of experience in terminal operations, logistics, or site management, including people management experience
• Deep understanding of terminal workflows, endpoint setup, and operational playbooks
• Proven ability to lead, train, and develop teams in a fast-paced environment
• Strong problem-solving skills and the ability to remain calm and effective under pressure
• Willingness to travel and be deployed to new sites for 3-6 month durations
• Strong customer-facing skills, with the ability to manage relationships and smooth over operational friction
• Experience in the autonomous vehicle, trucking, transportation, or logistics industry
• Experience standing up a new site, terminal, or facility from greenfield through steady-state operations