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Shield AI

Robot type
Drone · Defense
Location
USA
Job type
IT
Posted
Sep 4, 2026
Salary
$70,000–$105,000 a year
Full-time

Associate Systems Administrator (R5698)

Job description

The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.

Job responsibilities

  • Deliver excellent customer service while supporting employees across multiple locations.
  • Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
  • Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
  • Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
  • Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
  • Support endpoint management and security controls to maintain a secure and compliant computing environment.
  • Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
  • Maintain accurate asset records and software licensing information using IT service management and asset management tools.

Job requirements

  • 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.
  • Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.
  • Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.
  • Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
  • Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
  • Strong troubleshooting, organizational, and documentation skills.
  • Excellent verbal and written communication skills with a customer-first mindset.
  • Ability to prioritize multiple requests in a fast-paced environment.
Apply on Shield AI websiteSave

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