- Robot type
- Warehouse and Logistics
- Location
- WilmingtonNorth CarolinaUSA
- Job type
- Customer Success
- Posted
- Oct 27, 2025
- Salary
- $71,000–$97,900 a year
Full-time
Command Center Operator
Job description
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters.
Job responsibilities
- Remotely monitor automation system performance and availability through collaboration and active communication with the onsite team.
- Enhance local control center operations through active communication, acceleration of control center workflows, and escalated incident response time.
- Remotely manage specific automation system use cases and determine best course of action to maintain system up-time, performance, and availability.
- Develop standard operating procedures and documentation to drive performance enhancements, adjusting to changing business conditions as required.
- Drive and maintain a professional teamwork environment by being an excellent team player and working with various members of the technology, operations, and on-site teams.
- Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution.
- Define best practices and design operating model procedures for the Remote Operations Center.
- Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site Symbotic and customer teams.
Job requirements
- Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation or equivalent work experience.
- Minimum of 3 years in a computer or automation environment desired. Must have a strong knowledge of automation, warehousing, and business processes.
- A desire to learn new equipment and assist team members as needed.
- Takes critical feedback and recognition positively.
- Ability to multi-task and perform multiple job functions at once.
- A high sense of urgency.
- Effective detail-oriented communicator.
- Brings strong leadership skills with ability to motivate cross-functional or cross-facility groups.