Customer Success Engineer

Job description

Job responsibilities

• Develop, deliver, and continually improve technical enablement programs for Roboflow's self-serve customer base, covering platform onboarding, annotation strategy and quality, dataset management, model training and…
• Host bi-weekly webinars, technical workshops, office hours, and other live educational sessions
• Develop learning journeys that guide customers towards increasingly sophisticated use of Roboflow technology
• Deliver Roboflow's structured 1:1 Targeted Enablement Option Pack for qualifying customers
• Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials
• Identify recurring customer questions and turn them into scalable educational programs or assets
• Monitor customer activation and engagement signals to identify users and cohorts who may benefit from specific enablement programs
• Measure participation and effectiveness of enablement programs for continual improvement

Job requirements

• Technical Teaching: Able to explain unfamiliar technical concepts clearly and adapt the explanation to the customer's level of experience
• Pattern Recognition: Recognize recurring questions and friction across customer interactions and identify opportunities to solve them systematically
• Program Delivery: Methodical planning and delivery of structured 1:1 sessions, webinars, workshops, and other customer-facing technical programs
• Content Creation: Able to create concise, technically accurate educational material across written, recorded, and live formats
• Workload Management: Manage multiple customers progressing through structured enablement while balancing program delivery and reusable content creation
• Customer Communication: Communicate clearly and professionally before, during, and after enablement engagements, setting expectations around preparation, outcomes, and next steps
• Experience using the Roboflow platform or contributing to the Roboflow ecosystem
• Previous experience in Customer Success, technical enablement, Developer Relations, technical education, Solutions Engineering, or technical Support