Customer Success Manager, Army

Job description

Job responsibilities

• Become a SME in PDW’s technology, processes, and products.
• Manage and maintain relationships with US Government stakeholders to build and drive value through effective management of PDW Customer Programs.
• Manage PDW customer sUAS programs against cost, schedule, and technical requirements as well as execute vision and scale of processes.
• Work cross functionally with various teams to support Sales and Go-To-Market strategy to include engineering, manufacturing, and product.
• Manage and report to PDW senior leadership and executive committee program status, risks, and opportunities during weekly updates.
• Solicit, aggregate, and track product and technical requirements. Gather requirements from stakeholders, both internal and external, and aggregate them into PDW CRM.
• Create presentations for design and Quarterly Business Reviews. This includes understanding the audience, researching the topic, and creating a presentation that is clear, concise, and visually appealing.
• Work directly with resell partners to fulfill customer demands that adhere to contractual, legal, and regulatory requirements.

Job requirements

• In-depth understanding of US Army operations regarding UAS employment within the US Army.
• Customer Success Management or Program Management experience, including Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.
• Excellent skills in leadership, time management, organization, and team management. The ability to motivate and inspire others, set clear expectations, and delegate tasks effectively is essential.
• Theoretical and practical knowledge of Customer Success principles and practices. The ability to support customers with their PDW products and use cases to achieve mission success.
• Theoretical and practical knowledge of program management principles and practices. The ability to identify and manage risks and communicate effectively with stakeholders.
• Experience in implementing effective internal business systems, processes, and controls for the management of large-scale customers
• Experience with DoD and commercial Unmanned Aircraft Systems and related software.
• Excellent verbal and written communication skills. The ability to communicate effectively with stakeholders, both verbally and in writing, is essential.