Customer Success Manager - Newark, NJ

Job description

Job responsibilities

• Serve as the primary consultative partner and point of contact for the group of customers you are responsible for: building strong relationships;
• Oversee a regular cadence of communication and site visits (including regular travel throughout your region) to assess satisfaction with deployed robotic automation systems, address relationship issues, facilitate and…
• Monitor & manage health and engagement by using diagnostic tools and strategic communication, identifying and mitigating potential relationship and experience risks.
• Collaborate with Formic’s Sales, Deployment, and Service teams to guide customers - particularly first time automation buyers - through their automation journey.
• Identify opportunities for growth of products and services within existing accounts, including deployment of additional like-for-like solutions, or upstream or downstream standard solutions.
• Leverage understanding of customers’ businesses to provide feedback for new product offerings and service enhancements for Formic to better serve their needs.