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Lucid Bots

Robot type
Drone · Service and Consumer
Location
CharlotteNorth CarolinaUSA
Job type
Customer Success
Posted
Sep 3, 2026
Full-time

Customer Success Specialist

Job description

Headquartered in Charlotte, North Carolina, we design, engineer, manufacture, and support our products in the United States. Our production-ready robots are deployed by customers around the world — from global enterprises to independent owner-operators — to improve safety, increase productivity, and elevate operational standards.

We are one of the fastest-growing manufacturing companies in the United States, recently ranked fourth nationally, and we just closed a $20M Series B to fuel our next chapter at the intersection of AI, hardware, and real-world impact.

We're building more than robots—we're building the future of physical AI.

At Lucid Bots, we're building something extraordinary - and…

Job responsibilities

  • Monitor and respond to inbound support requests via HubSpot ticket workflow (or equivalent CRM/helpdesk).
  • Troubleshoot common hardware, software, and operational questions using established SOPs.
  • Resolve routine technical issues within defined SLA targets.
  • Escalate complex or novel issues to RCA team, CSMs, Engineering, or Operations as appropriate.
  • Maintain proactive and professional communication throughout issue resolution.
  • Manage Loaner fleet for region (logistics to/from customer)
  • Document recurring issues, solutions, and best practices in the knowledge base.
  • Identify patterns in support cases and suggest playbook or training improvements.

Job requirements

  • You bring 1–2 years of experience in customer support, customer success, operations, or a related field, and you're eager to grow your technical depth.
  • You're obsessed with your customers — you deliver timely, empathetic, and accurate support that builds trust in every interaction.
  • You own inbound support end to end: monitoring and responding to requests through a ticketing workflow (HubSpot or equivalent), troubleshooting common hardware, software, and operational questions using established…
  • You escalate the right things at the right time — routing complex or novel issues to the RCA team, CSMs, Engineering, or Operations — while keeping ownership of the customer relationship and communication.
  • You reduce repeat issues by documenting recurring problems, solutions, and best practices, and by spotting patterns that improve playbooks and training.
  • You coordinate cross-functionally: initiating RMA/service workflows with Operations, managing the regional loaner fleet logistics to and from customers, and supporting CSMs with clear account notes and summaries.
  • You communicate clearly, explaining technical concepts in language customers can actually use.
  • You're highly organized and detail-oriented, and you consistently move the needle on CSAT, SLA attainment, and time-to-value.
Apply on Lucid Bots websiteSave

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