Customer Technical Program Manager, Vehicle OS

Job description

Job responsibilities

• Own the customer-facing program, define and maintain the program baseline including milestones, scope boundaries, risk register, and dependency map in alignment with the Statement of Work.
• Drive delivery coordination across Applied's engineering organization through Engineering TPMs, managing cross-team dependencies and competing priorities across concurrent programs
• Serve as the primary interface to the customer's program leadership and counterpart TPMs on all matters related to schedule, risk, and technical dependencies.
• Own and operate the full program governance cadence across all recurring touchpoints with the customer and internal teams
• Define, own, and report program-side KPIs to the Customer Program Lead and internal stakeholders. Maintain a clear and accurate picture of program health at all times.
• Own resolution of program-level issues and decisions through structured escalation management, triaging issues by impact and urgency, driving resolution at the appropriate level
• Partner with onsite teams to ensure seamless integration of Applied's product into the customer's vehicle program. Own coordination and governance of all customer-facing field activities through the program

Job requirements

• 5+ years in technical program management within the automotive industry, ideally with hands-on experience at an OEM or Tier-1 supplier
• Strong customer-facing presence at director level; comfortable representing Applied Intuition independently with OEM program leadership and executive stakeholders
• Proven ability to coordinate delivery across multiple engineering teams, managing through prioritization frameworks and clear escalation discipline
• Technical depth sufficient to assess feasibility, interpret requirements, and engage engineers credibly across all software vehicle and integration domains
• Builder mindset: able to set up program structure from scratch on a newly formed team