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Axiom Space

Robot type
Robotics
Location
HoustonTexasUSA
Job type
Customer Success
Posted
Oct 6, 2026
Part-time

Desktop Support Specialist II

Job description

Axiom Space fosters a work environment inclusive of all perspectives. We are the pioneers of commercial space, leading the transformation of low-Earth orbit into a global space marketplace. Our mission-driven team is seeking a bold and dynamic Desktop Support Specialist who is fueled by high accountability, execution horsepower, and driven to understand our world, science/technology, and life itself, for the benefit of all on Earth and beyond.

Since Axiom Space is a very complex work environment, we are looking for a resilient, high-energy Desktop Support Specialist, to provide enterprise-level desktop support for a high-volume user environment supporting aerospace operations.

Job responsibilities

  • Deliver on-site and remote support for 1,000+ users across multiple locations.
  • Troubleshoot and resolve hardware, software, and network connectivity issues.
  • Deploy, configure, and maintain desktop systems using enterprise tools (Intune, Azure, JAMF).
  • Support CAD engineers (SolidWorks), standard users, and executive staff.
  • Manage user accounts, permissions, and device provisioning lifecycle.
  • Maintain IT inventory, asset tracking, and lifecycle management.
  • Document incidents, create SOPs, and contribute to knowledge base improvements.
  • Collaborate with infrastructure, network, and security teams for escalations.

Job requirements

  • Associate's degree or Bachelor's degree in a technology-related field and a minimum of five (5) years of relevant experience; or an equivalent combination of education, training, and experience.
  • Strong knowledge of Windows OS, hardware troubleshooting, and networking basics.
  • Experience with enterprise ticketing systems (Jira, ServiceNow).
  • Ability to manage high ticket volume while maintaining SLA performance
  • CompTIA A+ or similar certification.
  • Experience with Microsoft Intune, Azure, JAMF, O365.
  • Experience supporting CAD/engineering environments.
  • Knowledge of IT asset management and lifecycle processes.
Apply on Axiom Space websiteSave

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