- Robot type
- Industrial Automation
- Location
- TorranceCaliforniaUSA
- Job type
- Software
- Posted
- Sep 10, 2026
Full-time
DevOps Support Specialist
Job description
Join us and help push the boundaries of what can be built.
We are seeking a motivated and service-minded DevOps Support Specialist to join our team as the first line of support for our DevOps infrastructure and tooling. If you enjoy solving problems for other people, take pride in clear documentation, and want to build broad hands-on exposure across the entire DevOps lifecycle, we want to hear from you. As a DevOps Support Specialist at Divergent Technologies Inc., you will triage all incoming IT help desk tickets, resolve or route requests specific to our DevOps platforms, and partner with business teams to keep them productive and unblocked.
Divergent is building the new industrial age.
Job responsibilities
- Serve as the first point of contact for the IT help desk: monitor, triage, and prioritize all incoming tickets by urgency and business impact, and route complex issues to the appropriate engineering or platform team.
- Respond to and resolve support requests specific to DevOps infrastructure and tooling, including CI/CD pipelines, source control, build and artifact repositories, containers, cloud environments, and monitoring platforms.
- Provide hands-on support to business and engineering teams, helping them navigate DevOps tools, access requests, and established processes so they can stay productive.
- Own and maintain the How-To pages in Confluence: author new articles, keep existing content current as tools and processes change, and continually expand coverage of the requests we see most often.
- Manage access and provisioning requests for DevOps platforms in accordance with established security, licensing, and change-management practices.
- Document issues, root causes, and resolutions in the ticketing system so that knowledge is captured rather than re-solved.
- Identify recurring ticket patterns and drive them down through improved documentation, self-service tooling, or automation, partnering with DevOps engineers where deeper changes are required.
- Assist with routine operational tasks such as build agent health checks, pipeline reruns, license and account audits, and environment cleanup.
Job requirements
- Ability to lawfully access information and technology that is subject to US export controls
- 2–5 years of experience in a DevOps, IT support, systems administration, or platform/infrastructure support role.
- Bachelor’s degree in computer science, information technology, a related field, or equivalent practical experience.
- Fundamental understanding of the DevOps lifecycle (plan, code, build, test, release, deploy, operate, monitor) and of the platforms and tools used to support each phase.
- Working familiarity with source control and collaboration tools such as Git and GitHub, GitLab, or Bitbucket.
- Working familiarity with CI/CD tooling such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.
- Exposure to containers and cloud platforms such as Docker, Kubernetes, AWS, Azure, or GCP.
- Comfort with basic scripting (Bash, PowerShell, or Python) to investigate and resolve issues.