- Robot type
- Robot AI and Software
- Location
- New YorkNew YorkUSA
- Job type
- Customer Success
- Posted
- Aug 20, 2026
- Salary
- $225,000–$275,000 a year
Full-time
Director, Forward Deployed Engineering
Job description
Founded by Eliot Horowitz, co-founder and former CTO of MongoDB, Viam is a novel robotics engineering platform that lets you configure, control, and manage robots intuitively and quickly. We’re inspiring a generation of engineers to solve complicated automation problems with our uniquely powerful suite of software tools. We’re a ~100-person company headquartered in New York City.
Job requirements
- Experience managing engineers who deploy software in customer environments.
- Deep systems experience and the ability to get fluent in an unfamiliar platform quickly. You can review a design and read code, though you won't be coding day to day.
- Judgment across systems integration, SDKs, and edge/cloud architectures, including what breaks when networks and hardware are unreliable.
- A track record with enterprise customers, including the credibility to hold a hard conversation with their leadership.
- Comfort deciding with incomplete information and owning the outcome.
- Experience building structure where none existed, in an environment where most of the work is still bespoke.
- Willingness to balance one customer's urgency against what scales across the portfolio.