Director of CX Strategy and Portfolio Management

Job description

Job requirements

• Experience: 15+ years of leadership experience in Product Management, Portfolio/Program Management, or CS Strategy, ideally within a scaling B2B technology, hardware, or robotics company.
• Methodology Mastery: Deep fluency in product management methodologies (Agile, journey mapping, discovery frameworks) and portfolio management best practices (governance, resource leveling, strategic road mapping).
• Systems Architecture & Scaling: A proven track record of taking immature operational processes and scaling them into robust, enterprise-grade systems capable of supporting complex, global deployments.
• Change Management Expertise: Demonstrated experience leading large-scale organizational change (e.g., ADKAR or similar frameworks).
• Customer Obsession & Analytics: A relentless drive to advocate for the user, coupled with the analytical acumen to translate qualitative feedback and quantitative metrics into actionable product requirements.
• Exceptional Communication: The ability to seamlessly translate complex operational realities between deep technical engineering teams and customer-facing service personnel.