Director, People Operations (R5390)

Job description

Job responsibilities

• Define and execute a unified People Operations vision, operating model, and multi-year roadmap spanning candidate interviewing, hiring, employee onboarding and employee lifecycle operations.
• Lead day-to-day operations, ensuring consistent, high-quality service delivery across the employee lifecycle.
• Lead and scale a rapidly growing People Operations function through direct leadership, with full accountability for team performance, service quality, and outcomes across the candidate and employee lifecycle.
• Establish team structure, capacity planning, KPIs, and operating rhythms to support hiring velocity, onboarding effectiveness, and ongoing operational excellence.
• Serve as a strategic advisor to executives on workforce operations, hiring experience, service delivery, and AI enablement.
• Transform People Operations into a self-service-first, AI-enabled support model.
• Design and implement service delivery architecture, including automation, case management, and digital support channels to support rapid company scaling and global expansion.
• Lead enterprise knowledge management to enable self-service and improve consistency and AI effectiveness.

Job requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 15+ years of progressive HR or People Operations experience in complex or high-growth environments.
• 7+ years leading People Operations or HR Shared Services teams.
• Experience designing and scaling shared services and service delivery models.
• Proven track record of operational transformation, including automation and AI-enabled solutions.
• Strong expertise in employee lifecycle operations, compliance, and data governance.
• Experience partnering with HRIS and enterprise technology teams.
• Demonstrated success with KPIs, SLAs, and operational reporting.