Dispatcher - Day Shift

Job description

Job responsibilities

• Curate and assign test and commercial missions to ensure optimal fleet utilization and alignment with daily objectives, and pivot as conditions and priorities change.
• Monitor mission execution, autonomy health, and mission status across all active crews to keep testing and commercial runs on plan with minimal downtime.
• Own the comms desk: maintain your live availability status, keep the desk reachable, hand off coverage deliberately, and answer the Waabi hotline during the shift.
• Serve as the first line of response for issues and incidents, provide remote troubleshooting, and partner with the Shift Supervisor when on-the-ground presence is required.
• Hold go / no-go authority on whether a truck departs in an unhealthy state, and confirm whether crews may proceed or re-engage after errors, weather, or policy-limit conditions.
• Pause autonomy operations when an event is identified as Critical, then notify the Test Operations Lead for verification. Act first; verify after.
• Act as point of contact for Operational Design Domain and policy calls, and raise and track exemption requests for approval.
• Interface with Maps, Release Coordination, Systems and Safety, and Fleet Readiness, and collaborate with developers and triage to troubleshoot system issues and provide feedback.