Drone Platform Integration & Network Support Engineer

Job description

Job responsibilities

• Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs.
• Owning post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy.
• Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud–Cloud integration, desktop performance, and data flow issues.
• Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
• Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques.
• Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
• Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT…