Event Response Global Service Delivery Lead

Job description

Job responsibilities

• Maintain and execute comprehensive vendor strategy aligned with Waymo's overall roadmap and business objectives.
• Provide vendors with the necessary access, tools, data, resources, and support from Waymo teams to be successful in delivery, independent operation, and strategic value add.
• Develop and implement programs that facilitate smooth interactions and collaboration with vendors and stakeholder teams. Ensure Vendor readiness for effectiveness in current markets and readiness for scale.
• Manage the process of transitioning or documenting contract workflows. Review and advise on workflows for efficiency and ensure best practices are integrated, well defined, and shared across Ops.
• Establish and maintain a robust governance framework to ensure compliance and risk management in supplier relationships, change management and quality control.
• Understand and manage exception handling for off nominal requirements or special events that arise throughout the operation.

Job requirements

• 10+ years with program/vendor management in operations, strategy, and planning.
• Bachelor's degree in business or related field or equivalent practical experience.
• 5+ years of Business process outsourcing experience
• Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying project management tools
• Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners
• Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions