Field Service Engineer

Job description

Job responsibilities

• As Cyngn scales its production deployments of Autonomous Mobile Robots (AMRs), we are seeking a highly capable Field Services Engineer to join our growing team.
• Based in Mountain View, CA, this role involves frequent travel to customer sites to support, maintain, and troubleshoot our deployed robotic systems.
• This position bridges hands-on hardware interaction, field maintenance, software updates, and close collaboration with engineering and operations teams.
• Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems.
• Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime.
• Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field.
• Replace and configure hardware components, sensors, and subsystems as needed.
• Execute configuration and parameter changes, including network and system settings on deployed robots.

Job requirements

• 2+ years in a technical field service, robotics, or hardware support role.
• Ability and willingness to travel regularly (30–50% anticipated).
• Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting.
• Strong hands-on skills with mechanical/electrical components and system-level debugging.
• Excellent communication and customer service skills.
• Ability to lift up to 80 lbs and work in industrial or warehouse environments.
• Capable of interpreting schematics, wiring diagrams, and engineering documentation.
• Experience working with autonomous systems, mobile robots, or industrial automation platforms.