Field Service Engineer III, National Capital Equipment Support (Cranial and Spinal Technologies / Surgical Robotics)

Job description

Job responsibilities

• Perform installation, inspection, verification, corrective maintenance, preventive maintenance, and de-installation activities for O-arm, imaging, AiBLE, and Mazor systems.
• Troubleshoot and diagnose mechanical, electrical, and technical issues to restore equipment performance and minimize customer downtime.
• Maintain accurate service records, reports, and documentation in accordance with regulatory, quality, and company requirements.
• Coordinate service activities with customers and internal partners to ensure timely completion of scheduled and unscheduled support activities.
• Analyze field service data and identify trends, recurring issues, and opportunities for product or process improvements.
• Provide technical feedback to Engineering, Manufacturing, Quality, and other cross-functional teams to support product enhancements and serviceability improvements.
• Support the development, maintenance, and continuous improvement of service procedures, documentation, and field service processes.
• Participate in the delivery of technical training and knowledge transfer activities for distributors, partners, agents, and qualified customer representatives.

Job requirements

• High School Diploma or equivalent and a minimum of 3 years of experience in customer support, mechanical equipment repair, electrical equipment repair, or field service support.
• Valid driver's license and ability to travel approximately 50% within and outside the assigned territory.
• Experience performing troubleshooting, maintenance, repair, or service activities on technical equipment in customer-facing environments.
• Ability to maintain service documentation and technical records in accordance with established procedures and requirements.
• Experience servicing medical devices, imaging equipment, or other complex electronic systems.
• Ability to troubleshoot and diagnose issues on medical equipment or large capital equipment platforms.
• Experience delivering technical training or instruction to customers, distributors, or technical personnel.
• Strong written and verbal English communication skills.