- Robot type
- Drone
- Location
- AustinTexasUSA
- Job type
- Customer Success
- Posted
- Sep 16, 2026
Full-time
Field Service Representative
Job description
This is the job that keeps our aircraft flying after the sale. As a Field Service Representative, you're Skyways on the ground at a customer's site: deploying the aircraft, maintaining it, and fixing what breaks so their missions stay on schedule. When an aircraft goes down, you're the one who gets it back up.
Some days you're at our Austin shop or flight test site. Most days you're on the road, often internationally, running a customer site with limited backup and owning the outcome. It's hands-on, it's high-trust, and it moves. If you want a predictable desk job, this isn't it. If you like being the person customers rely on when it matters, you'll do well here.
Job responsibilities
- Deploy to customer sites as Skyways' on-site rep and keep aircraft available, mission-ready, and flying against a 95%+ readiness bar
- Perform scheduled and unscheduled maintenance: multi-fuel power-system service and swaps, batteries, motors, ESCs, and consumables, per the maintenance manual
- Troubleshoot mechanical, electrical, RF/datalink, and firmware issues in the field, and fix them on the spot when you can
- Escalate what you can't solve to MRO and Engineering with real context (symptoms, tail number, config, flight data) and drive it to resolution
- Hit our service commitments: acknowledge issues fast and restore aircraft-down situations first
- Keep the records honest: daily logbooks, maintenance history, and per-tail configuration control, current every day
- Stand up new sites and redeployments: setup, systems install, functional check flights, radio/datalink checks, route validation, rehearsals, and handover
- Manage on-site spares and AOG (aircraft-on-ground) response so a missing part doesn't ground the mission