- Robot type
- Warehouse and Logistics
- Location
- SunnyvaleCaliforniaUSA
- Job type
- Customer Success
- Posted
- Oct 7, 2026
Field Support Engineer, Fauna
Job description
We are looking for an Field Support Engineer to join the Fauna Robotics support team. This role is hands-on technical problem-solving combined with operational ownership that helps the team scale. You will be a primary point of contact for customers experiencing issues with Fauna robots in the field, responsible for diagnosing problems that span hardware and software, and driving those issues to resolution with a high degree of independence. You will take active ownership of building and improving support infrastructure: establishing the tools, processes, documentation, and feedback loops that the team needs as our customer fleet grows.
You will work directly with highly technical customers…
Job requirements
- Experience troubleshooting and debugging technical systems
- Experience troubleshooting and documenting findings
- Experience troubleshooting and debugging technical systems, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in software development
- 4 years of experience in a technical support, applications engineering, systems engineering, or field engineering role, or equivalent hands-on experience working with robotic or electromechanical systems.
- Demonstrated ability to communicate complex technical concepts clearly to technical audiences, both verbally and in writing.
- Experience documenting technical processes, writing troubleshooting guides, or building knowledge base content.
- Ability to independently manage multiple open issues simultaneously, prioritize based on severity and customer impact, and drive problems to resolution.
- Experience working with robotic systems in a support, integration, test, or applications role.
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