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Skydio

Robot type
Drone
Location
USA
Job type
Customer Success
Posted
Apr 17, 2026
Salary
$100,000–$120,000 a year
Full-time

Field Support Representative - National Security

Job description

The National Security Mission Success team is a growing international team that provides the broader organization and our customers with enablement services to ensure that our customers can get the most value out of their Skydio UAS solutions. Reporting to the Field Support Representative Manager, the Field Support Representative will primarily interface with the National Security sales team, Customer Support and Program Management to support our International Defense and Government customers.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.

Job responsibilities

  • Work closely with internal teams to become an expert on Skydio’s products, processes, specifications, and product roadmap.
  • Develop field support processes that define and accelerate our escalation and debugging workflows.
  • Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
  • Develop and maintain an advanced level of proficiency in product enablement and troubleshooting by becoming a certified Skydio UAS Operator and Trainer.
  • Provide on-the-job (OJT) training to customers in the areas of maintenance and operation techniques relevant to the repair of UAS aircraft and equipment, including associated test equipment, with special attention…
  • Work to develop or improve written inspection procedures, drawings and other instructions to perform and help customers inspect and maintain their fleets.
  • Provide on-site company representation and technical support to customers and initiate corrective actions for maintenance, repair and replacement issues.
Apply on Skydio websiteSave

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