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Bonsai Robotics

Robot type
Agriculture
Location
San JoseCaliforniaUSA
Job type
Customer Success
Posted
Sep 15, 2026
Salary
$150,000–$170,000 a year
Full-time

Forward Deployed Engineer

Job description

Every day, you're contributing to advancements in robotics that matter. If you're excited about innovation and impact, you'll find it here.

Bonsai Robotics is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

Job responsibilities

  • Support and provide customer guidance to resolve urgent customer issues
  • Communicate clearly and effectively with non technical farm operators
  • Resolve and ship software fixes and updates to unblock customers using ROS2, C++, and Python
  • Document complex bugs and customer issues, and escalate to the appropriate engineering team when necessary
  • Evaluate logs and data from customer incidents and triage bugs and feature requests
  • Bring innovative solutions and collaboratively tackle a wide range of robotics challenges
  • Brainstorm and design solutions to software and hardware features to best support customer needs
  • Write and maintain the operational SOPs, runbooks, and troubleshooting guides. Train Field Ops, customer operators, and dealer technicians to use them

Job requirements

  • You hold a BS in related field
  • You have experience with real production robots in the hands of real customers
  • You are familiar with software development best practices
  • You are comfortable reading and modifying Python and C++
  • You have experience debugging problems outside of your area of expertise
  • You are comfortable working in a Linux environment
Apply on Bonsai Robotics websiteSave

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