Forward Deployed Engineer – Singapore

Job description

Job responsibilities

• 1. Field Deployment & Operations
• Lead the end-to-end deployment of autonomous systems in customer environments.
• Ensure systems are configured, tested, and operational under real-world conditions.
• Troubleshoot and resolve technical issues quickly to maintain uptime and mission success.
• 2. System Reliability & Performance
• Gather and analyze field feedback to identify areas for improvement.
• Work closely with product and engineering teams to drive enhancements into the core system.
• Implement monitoring and diagnostic tools to ensure sustained reliability.
• 3. Customer Enablement & Adoption
• Partner with customer teams to train and support operators in achieving operational readiness.
• Translate complex technical concepts into clear, actionable workflows.
• Act as a trusted advisor to accelerate adoption and long-term value realization.
• 4. Cross-Functional Collaboration
• Serve as the voice of the customer, bringing field insights back to engineering and product teams.
• Collaborate across software, hardware, and AI research groups to deliver integrated solutions.
• Contribute to building scalable deployment practices and playbooks for future rollouts.

Job requirements

• Master’s degree or higher in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related technical field (or equivalent practical experience).
• 2-3 years of experience in software engineering, systems integration in Field Robotics industry.
• Experience in field deployment of complex technical systems.
• Proficiency in Python, C++, Git, ROS.
• Familiarity with Linux-based systems, containerization, and cloud infrastructure.
• Strong troubleshooting and debugging skills across software, hardware, and networking layers.
• Self-starter mindset with the ability to thrive in ambiguous and rapidly changing environments.
• Experience deploying, operating, or maintaining mission-critical systems in real-world environments.
• Experience using Jira or Wrike or Confluence or other program management software tools
• Ability to work directly with customers in high-stakes, fast-paced settings, translating needs into technical solutions.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Willingness to travel and work on-site with customers as needed.