Freight Logistics Manager

Job description

Job responsibilities

• Ensure all pilot and test missions comply with Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations, as well as state-specific autonomous vehicle (AV) testing and…
• Establish and maintain standard operating procedures for freight disruptions, weather delays, and operational exceptions, ensuring minimal impact on customer supply chains.
• Identify operational bottlenecks and implement process improvements to lower unnecessary dwell time and delays on route.
• Oversee day-to-day freight movement for commercial pilot partners, ensuring delivery SLA is met and seamless hub-to-hub operations achieved.
• Act as a primary operational point of contact for pilot customers. Conduct regular operational reviews, provide performance metrics, and translate customer feedback into operational workflows.
• Partner with the product and engineering teams to provide operational feedback, helping to shape the internal dispatching tools, driver scheduling, asset and service tracking, and freight management software.

Job requirements

• 5+ years in freight brokerage, carrier operations, or fleet management. Experience managing fleets or commercial accounts is highly preferred.
• Deep, practical knowledge of FMCSA regulations, Hours of Service (HOS) exceptions, and DOT safety management controls.
• Strong analytical skills with the ability to leverage transportation management systems (TMS) to optimize Stack’s delivery SLA performance and overall efficiency.
• Proven ability to thrive in a fast-paced, evolving environment where operational workflows are being built from the ground up.
• Exceptional communication and relationship-building skills, with a track record of managing enterprise-level corporate clients.