- Robot type
- Autonomous Vehicle
- Location
- Las VegasNevadaUSA
- Job type
- Customer Success
- Posted
- Oct 20, 2026
Head of Customer Experience & Automation
Job description
Ever imagined saying, “I helped launch the future of transportation”?
We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab . Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.
At Vay, we're rethinking how people access and use cars. Our Remote Driving technology allows customers to have a…
Job requirements
- Own the end-to-end analysis of customer friction points, from onboarding and booking to vehicle delivery, in-trip experience, and post-trip support.
- Establish a structured Voice of Customer program that translates support interactions, complaints, and customer behavior into actionable insights.
- Partner closely with Product and Engineering to prioritize and deliver improvements that eliminate the root causes of customer contacts.
- Develop proactive customer communication and self-service experiences that prevent problems before they require support.
- Measure the impact of product improvements through customer satisfaction, contact rates, and other relevant metrics.
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