Skip to content
Bots n' Beans
Sign in

Jobs

Vay

Robot type
Autonomous Vehicle
Location
Las VegasNevadaUSA
Job type
Customer Success
Posted
Jul 17, 2026
Full-time

Head of Customer Experience

Job description

Ever imagined saying, “I helped launch the future of transportation”?

We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.

We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab . Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.

Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download…

Job requirements

  • 6–10+ years of experience in Customer Support / Customer Experience / Operations , strictly in a tech-enabled, consumer-facing company.
  • Proven experience leading and scaling Customer Support teams , including people managers (Leads/Managers) and specialist roles (e.g., Claims, QA, Training).
  • Strong track record owning end-to-end customer experience metrics (CSAT, NPS, SLA, FCR).
  • Demonstrated experience acting as the Voice of the Customer , translating support insights into product improvements in close partnership with Product and Engineering.
  • Hands-on experience with customer support tooling and AI-driven automation (e.g., Zendesk, Salesforce, Intercom, bots, self-service, knowledge bases).
  • Experience designing or scaling QA frameworks, training programs, and escalation processes .
  • Exposure to claims, compliance, or high-stakes customer scenarios is a strong plus.
  • Experience supporting multi-market or fast-scaling environments preferred.
Apply on Vay websiteSave

Similar jobs