Head of Mission Operations, Intelligence Systems

Job description

Job responsibilities

• Build & Lead the Team: Recruit, develop, and manage a team of Mission Operations Engineers. Set clear expectations, drive accountability, and foster a high-performance culture rooted in mission focus and operational…
• Define the Mission Ops Playbook: Establish scalable frameworks for system deployment, integration, operator training, and ongoing field support — turning what has been ad hoc execution into a repeatable, measurable…
• Own Deployment & Operational Readiness: Oversee the technical configuration, deployment, and integration of systems across multiple programs, ensuring every site reaches full operational capability on time and to…
• Drive Operator Adoption & Training Strategy: Design and standardize training curricula for military, security, and tactical operators — ensuring consistency and quality as the team and customer base scale.
• Serve as the Voice of the Field: Aggregate operational feedback, deployment lessons learned, and real-world user requirements to influence product roadmap priorities and engineering investments.
• Build Strategic Customer Relationships: Develop and maintain trusted relationships with senior military officers, IC stakeholders, and program leadership to drive adoption, uncover future mission needs, and shape…
• Cross-Functional Leadership: Partner closely with Program Management, Engineering, Legal, and Business Development to ensure seamless delivery and alignment across the organization.
• Establish Metrics & Reporting: Define and track KPIs for deployment success, operator readiness, system uptime, and customer satisfaction to drive continuous improvement across the function.

Job requirements

• Proven Leadership: Demonstrated experience building, scaling, and managing technical operations or field engineering teams in a defense, intelligence, or national security environment.
• Mission-First Mindset: You put the needs of the customer and the mission first. You are motivated by the opportunity to radically evolve national and allied defense capabilities.
• Operational & Technical Depth: Strong technical aptitude with hands-on experience in system deployments, software configuration, troubleshooting, IP networking, APIs, and data integration — credible enough to lead a…
• Strategic Thinking: Ability to translate organizational goals and customer needs into a clear operational strategy, then execute against it with discipline.
• Adaptability: You thrive in unstructured, fast-moving environments. You can context-switch between strategic planning and tactical problem-solving without missing a beat.
• Stellar Communication: Outstanding interpersonal skills with the ability to influence across all levels — from tactical operators to senior military leadership and internal executives.
• Collaboration & Low-Ego: You lead by example in a flat, fast-moving organization that values teamwork, action, and execution over hierarchy.
• Must be willing to travel up to 30%.