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Zipline

Robot type
Drone
Location
South San FranciscoCaliforniaUSA
Job type
Product
Posted
Aug 7, 2026
Full-time

Head of Product Operations

Job description

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who…

Job responsibilities

  • Build and continuously improve the operating model for Product Management across planning, roadmaps, reviews, launches, and post-launch measurement.
  • Standardize product development processes without introducing unnecessary bureaucracy.
  • Design operating cadences including roadmap reviews, quarterly planning, launch readiness reviews, and executive product reviews.
  • Define launch readiness standards across engineering, operations, legal, safety, customer support, and commercial teams.
  • Ensure every launch includes clear success metrics, operational playbooks, monitoring, rollback plans, and ownership.
  • Drive post-launch reviews and ensure learnings are incorporated into future development.
  • Build dashboards that measure product health, launch quality, adoption, reliability, and customer outcomes.
  • Partner with Data Science to define product KPIs and improve measurement across the organization.
Apply on Zipline websiteSave

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