Head of Public Affairs

Job description

Job responsibilities

• Build and lead Zipline’s Public Affairs function, including the strategy, operating model, team, tools, budget, and scalable playbooks needed to support rapid growth.
• Map the stakeholder landscape in every priority market, identify the people and organizations that shape public opinion and political outcomes, and develop plans to build trust, address concerns, and cultivate champions.
• Create enduring relationships with community members, customersusers and merchants, first responders, civic and business leaders, schools, healthcare organizations, faith-based groups, workforce organizations, and…
• Build strategic grassroots, grasstops, and third-party advocacy networks, and activate merchant and user champions, to demonstrate Zipline’s community value, support market launches, and mobilize when the company faces…
• Create scalable systems to receive, respond to, analyze, and learn from community concerns and turn those insights into operational, product, and messaging improvements.
• Partner closely with Government Affairs and Communications to win government and public support.
• Collaborate with Marketing, Commercial teams, Customer Experience, Operations, Systems Engineering, Product, and Legal to align strategy, evidence, messaging, and execution.
• Design and execute a comprehensive Public Affairs strategy that enables Zipline to enter new markets, scale responsibly, and maintain a durable license to operate.