IT Enterprise Applications Administrator, Atlassian Admin

Job description

Job responsibilities

• Administer and maintain Jira, Jira Service Management, and Confluence in both the commercial and FedRAMP Atlassian tenants, including projects, spaces, issue types, workflows, schemes, custom fields, screens,…
• Manage Jira Service Management (service desk) projects and workflows, including request types, queues, SLAs, approval flows, customer portals, and knowledge base links to Confluence.
• Work directly with IT, cybersecurity, HR, facilities, program, and other teams to identify manual requests and processes, map them end to end, and design and build workflows and automations that route, approve, and…
• Maintain clear boundaries between tenants: ensure controlled unclassified information (CUI) and export-controlled data are created, stored, and shared only in the authorized environment, and keep tenant configurations…
• Design, build, test, and maintain automation rules in Jira and Confluence (triggers, conditions, branching, smart values, scheduled and webhook-based rules, and cross-product automations) to eliminate manual work,…
• Track feature, app, and automation differences between commercial and FedRAMP environments, and plan around them so teams get comparable capabilities in either tenant.
• Manage user lifecycle and access, including onboarding and offboarding, group and role management, SSO and automated provisioning with our identity provider, and periodic access reviews, with access to the FedRAMP…
• Support security and compliance requirements (such as CMMC, NIST SP 800-171, and DFARS): apply least-privilege access, maintain audit logging and retention settings, and provide evidence for internal assessments and…

Job requirements

• Minimum education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or another related field or equivalent work experience
• Hands-on experience administering Jira and Confluence Cloud for a multi-team organization, including permission schemes, workflows, custom fields, and project and space configuration.
• Experience administering Atlassian products in a FedRAMP-authorized or other government cloud environment, or comparable experience managing separate commercial and regulated tenants.
• Proven track record building and maintaining automation rules in Jira and Confluence, including conditions, branching, smart values, and scheduled or webhook-triggered rules.
• Experience configuring and administering Jira Service Management, including request types, queues, SLAs, approval workflows, and customer portals.
• Working knowledge of JQL, with the ability to build filters, dashboards, and reports for non-technical stakeholders.
• Experience managing users and groups, including SSO and automated provisioning (SAML/SCIM) with an identity provider such as Entra ID or Okta.
• Familiarity with handling CUI and working under frameworks such as NIST SP 800-171, CMMC, or DFARS 252.204-7012, including access control, audit logging, and data-handling requirements.