- Robot type
- Defense
- Location
- AustinTexasUSA
- Job type
- IT
- Posted
- Apr 15, 2026
Full-time
IT Help Desk Engineer - Linux Level II ~ III
Job description
Company Overview ACS (Allen Control Systems) is a defense technology company building precision robotic systems for the United States and its allies. Founded by two former U.S. Navy electrical engineers with deep experience in robotics and software, ACS brings together AI, computer vision, precision motion, and advanced hardware to solve complex defense challenges across land, air, and maritime environments.
Our flagship product, Bullfrog, is an autonomous precision weapon system that transforms existing weapons into highly accurate counter-drone systems — giving warfighters a scalable, cost-effective response to one of the fastest-growing threats on the modern battlefield.
Job responsibilities
- Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues across Linux and macOS systems.
- Administer and support Linux-based workstations and servers, including user and permissions management, software/package installation, and command-line troubleshooting.
- Manage the onboarding process for new users, including configuring laptops, installing software, and supporting new employee setup.
- Manage and track IT help desk tickets, escalating when necessary to meet SLAs.
- Perform routine system maintenance to ensure all devices remain secure and up to date.
- Assist in documentation efforts, keeping system logs and IT records current, and work with vendors to gather technical and compliance documentation.
- Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards, and communicate effectively with employees on the status of their IT issues.
Job requirements
- 3+ years of IT help desk, technical support, or related experience.
- Strong troubleshooting skills across hardware, software, and networking.
- Build, image, and harden Ubuntu and RHEL-family workstations from a standard baseline, using cloud-init, kickstart, preseed, ansible, or an imaging tool
- Manage packages and repositories including dpkg/rpm, apt/dnf, third-party repos and GPG keys, and resolve dependency conflicts
- Administer users, groups, sudoers, file permissions, ACLs, and SSH key lifecycle and hardening
- Integrate Linux endpoints with central identity (Okta, Entra ID, LDAP) using SSSD/realmd and PAM, and troubleshoot broken authentication
- Root-cause failures from journalctl, dmesg, and syslog: boot failures, service crashes, and driver problems
- Storage work: partitioning, LVM, ext4/xfs, fstab, NFS and SMB mounts, LUKS disk encryption, and recovering a full or damaged disk