Skip to content
Bots n' Beans
Sign in

Jobs

Divergent

Robot type
Industrial Automation
Location
TorranceCaliforniaUSA
Job type
IT
Posted
Apr 16, 2026
Full-time

IT Help Desk Technician II

Job description

Join us and help push the boundaries of what can be built.

We are looking for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble…

Job responsibilities

  • Serve as the first point of contact for customers seeking technical assistance
  • Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
  • Answer help desk tickets and provide timely resolution.
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Complete tasks and/or projects as assigned in downtime.
  • Record events and problems and their resolution in the ticketing system
  • Follow-up and update customer status and information

Job requirements

  • Ability to lawfully access information and technology that is subject to US export controls
  • Demonstrated proficiency related to the position, including, BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
  • Tech savvy, good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Jira experience preferred
  • Office 365 experience preferred
  • Customer-oriented with a positive attitude
Apply on Divergent websiteSave

Similar jobs