IT NOC Technician

Job description

Job responsibilities

• Monitor enterprise and operational networks, data centers, cloud environments, and connectivity supporting launch sites, Starlink infrastructure, and corporate facilities using advanced monitoring platforms.
• Manage ISP's for circuit outages and turnups/disconnects.
• Detect, triage, and respond to network incidents, performance issues, and outages with a focus on minimizing impact to launch operations and real-time mission support.
• Perform initial troubleshooting of network, firewall, routing, switching, and connectivity problems across both traditional IT and operational technology (OT) environments.
• Create, manage, and escalate tickets in accordance with ITIL-aligned processes and strict SLAs required for mission-critical systems.
• Execute runbooks and standard operating procedures for common issues while escalating complex problems to Tier 2/3 engineers or specialized teams (e.g., Network Engineering, Security, Launch IT).
• Generate operational reports and post-incident summaries, including metrics relevant to launch campaigns and satellite operations.
• Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures.

Job requirements

• Bachelor’s degree in computer science, information technology, or Engineering; OR 4+ years of hands-on NOC, network operations, or IT infrastructure experience in lieu of a degree.
• 2+ years of experience in a NOC, network operations, or IT infrastructure role.
• Industry certifications such as CompTIA Network+ or CCNA.
• Experience with cloud networking (AWS or Azure) and hybrid environments.
• Basic scripting or automation skills (Python, PowerShell, or Bash).
• Experience working in a high-availability or mission-critical environment.
• Strong foundational knowledge of networking (TCP/IP, BGP, OSPF, VLANs, firewalls, VPNs, DNS, DHCP).
• Hands-on experience with network monitoring and observability tools.