- Robot type
- Marine and Space · Defense
- Location
- Virginia BeachVirginiaUSA
- Job type
- Manufacturing
- Posted
- Aug 20, 2026
Full-time
IT Technician
Job description
Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.
Job responsibilities
- Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
- Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
- Assist with network configurations, including routers, switches, firewalls, and VPNs.
- Perform routine system maintenance, including software updates, security patches, and backups.
- Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
- Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
- Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
- Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
Job requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 3+ years of experience in a technical support or similar IT role.
- Proficiency in troubleshooting hardware, software, and networking issues.
- Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with ticketing systems and helpdesk management tools.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
- Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.