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Diligent Robotics

Robot type
Service and Consumer
Location
AustinTexasUSA
Job type
Business Operations
Posted
Sep 11, 2026
Full-time

Lead Engineer, Issue Management & Triage

Job description

We are hiring a Lead Engineer, Issue Management & Triage to lead the systems, tooling, and team at the intersection of our Customers, Remote Operations Center (ROC), and Engineering. This is a highly technical, hands-on role focused on building the infrastructure that powers how we detect, triage, diagnose, and resolve issues across a deployed robotic fleet. You will work deeply with Engineering teams to design classification frameworks, build internal tools, and develop automation pipelines that improve reliability at scale.

Location: Austin preferred, Remote possible (U.S.) Travel: if remote up to ~50% travel to Austin, TX (especially in the your first 90 days)

Job responsibilities

  • Design and own end-to-end systems for issue intake, triage, and escalation.
  • Define severity frameworks, SLAs, and ensure issues are consistently structured for engineering prioritization.
  • Develop automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort.
  • Contribute directly to codebases (Python, backend services) and partner with Engineering on system integrations (logs, telemetry, alerts).
  • Act as the primary technical interface between the Remote Operations Center (ROC) and Engineering.
  • Translate real-world issues into prioritized, categorized technical problems for resolution alignment.
  • Develop systems and taxonomies to systematically measure and classify robot performance, failure modes, and degradation across the fleet.
  • Build dashboards and reporting systems to track trends, severity, and impact.

Job requirements

  • 7+ years in relevant technical or program management roles (e.g., engineering, incident management)
  • 3+ years of people management
  • Experience with complex, real-world systems (robotics, autonomous/distributed systems, or hardware-software products)
  • Proven track record building operational tools, systems, or infrastructure for workflows
  • Strong programming experience (Python preferred; backend or data systems experience a plus)
  • Experience with:
  • Data pipelines and telemetry systems
  • Monitoring, alerting, and logging infrastructure
Apply on Diligent Robotics websiteSave

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