Lead, Resilience Governance

Job description

Job responsibilities

• Build, own, and continuously improve resilience policies, standards, and plans (including incident and crisis response), ensuring direct alignment with Waymo's Safety Management System (SMS).
• Cultivate and manage robust cross-functional partnerships (e.g., with Product, Engineering, Operations, Facilities, Legal, and Policy) to design complex process flows, escalation pathways, and robust operational…
• Lead value stream and process mapping initiatives (from monitoring/triggers to severity categorization) and project manage sub-working groups to standardize resilient workflows across new and existing markets.
• Drive continuous improvement and SMS assurance by incorporating post-incident reviews and retrospectives to determine root causes, identify corrective actions, and prevent future occurrences.
• Ensure vendor and partner continuity plans are robustly aligned to support scalability; support the organization's preparation for external audits, inspections, or regulatory assessments across new global geos.

Job requirements

• 5+ years of experience building and writing policy, standards, and processes, especially in resilience, incident management, operations, and/or business continuity.
• Track record of strong cross-functional partnership with diverse stakeholders, especially to design complex process and escalation flows with a Product and Engineering focus.
• Extreme curiosity to understand the status quo, always asks “why?”, and considers alternatives.
• Exceptional attention to detail with the ability to synthesize complex information into clear and concise documentation.
• Experience reviewing and participating in after action reviews and retrospectives to identify action items for continuous improvement initiatives.