Manager, City Operations

Job description

Job responsibilities

• Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
• Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
• Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
• Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
• Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
• Build and maintain strong relationships with local stakeholders and regulatory bodies.
• Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
• Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.

Job requirements

• Bachelors Degree
• 8+ years leading the business side of relevant large-scale operations
• 3+ years of managing large teams of FTEs and contingent labor
• Management of continuous safety standards and improvement initiatives
• Experience in change management processes & managing large amounts of data
• Ability to work on-site at your market’s facilities
• Ability to travel when necessary
• Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)