Manager, Customer Training

Job description

Job responsibilities

• Collaborate with customer training leadership team, sales team, marketing, and other stakeholders throughout the organization to ensure training support is properly allocated to meet the needs of the business.
• Hire, develop, and train members of the customer training team to support the growing and evolving needs of the company; mentor experienced team members and develop future leaders.
• Effectively manage diverse communications cross-functionally, internally, and externally. Effectively capture and represent the voice of the function and ISI overall.
• Represent Customer Training as part of local leadership team.
• Establish new training centers as needed to support the region’s needs.
• Deliver quarterly training center business reviews.
• Leverage state of the art technologies to maximize training and educational platform, measuring training effectiveness and implementing enhancements as necessary.
• Ensure sustained performance and development of a highly skilled training team.

Job requirements

• 8+ years of experience including 4+ years of Training / Professional Education experience.
• B.A. / B.S. degree required or equivalent clinical/medical degree.
• Demonstrated ability to initiate, build and execute a strategic plan.
• Strong interpersonal skills demonstrated experience in influencing and building effective collaborations with customers.
• Demonstrated ability to build, manage, mentor, and develop members of a high performing team.
• Demonstrated success in managing training projects and initiatives with measurable outcomes across multiple constituents: internal Intuitive functions and external parties.
• Knowledge of anatomy, physiology, medical disease states, surgical applications, and operating room environment.
• Excellent oral and written communication skills in English and local language.