Manager, Hospitality (Cape Canaveral)

Job description

Job responsibilities

• Establish and drive standards for hospitality operations and guest interactions
• Lead the development and execution of new services, offerings, and training programs
• Direct and optimize day-to-day operations of multiple food service outlets/catering locations
• Build and lead a high-performing team by managing supervisors and direct reports, including strategic hiring, performance management, talent development, succession planning, and fostering a culture of accountability…
• Collaborate with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
• Champion and enforce rigorous food safety, sanitation, and workplace safety standards, ensuring full regulatory compliance and cultivating a proactive safety culture across all locations
• Develop and implement systems and processes that optimize team productivity, time management, and resource allocation across the department
• Design, implement, and evaluate comprehensive training programs focused on customer service, menu knowledge, allergens, and nutritional awareness;

Job requirements

• High school diploma or equivalency certificate
• 10+ years of food service industry experience and 5+ years of leadership experience
• 7+ years of leadership experience within the food service industry
• Experience opening new operations and/or creating operations procedures from the ground up
• Complete understanding of managing a team in fine dining, upscale, casual and quick service restaurants
• Advanced interpersonal, oral and written communication skills
• Advanced time management skills
• Advanced understanding of food safety and sanitation practices