Manager, Service Operations Systems

Job description

Zoox — Manager, Service Operations Systems (Foster City, California).

Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms and integrations.
Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
Drive the optimization and adoption of SAP FSM to support field operations, technician workflows, scheduling, and service execution.
Partner closely with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.
Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of Zoox’s rapid growth.
Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.

15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, with experience leading cross-functional initiatives.
Proven track record of designing and implementing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
Expert-level experience with SAP EAM/PM and strong understanding of asset lifecycle, maintenance, work order, and field service processes.
Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions..
Strategic mindset with hands-on execution ability, capable of balancing long-term enterprise architecture and roadmap planning with immediate operational needs in a high-growth environment.
Experience with SAP S/4HANA, including EAM/PM, MM, and related supply chain capabilities.
Experience integrating SAP with Field Service, Workforce Management, HR, Learning, and third-party operational platforms.
Background in change management or organizational design, with a track record of driving adoption for new systems and operational processes.