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Skydio

Robot type
Drone
Location
USA
Job type
Customer Success
Posted
Aug 20, 2026
Salary
$115,000–$140,000 a year
Full-time

Manager, Technical Support National Security

Job description

The National Security Customer Support team is a globally deployed group of experts that provides the broader organization and our customers with technical support, in-field product enablement, and mission-readiness services to ensure International Defense and Federal Government customers get the most value out of their Skydio UAS solutions.

This leadership role within the Skydio Mission Success organization works closely with Solution Engineers, Program Management, Product, Engineering, and other cross-functional teams to deliver best-in-class technical support for national defense and government customers operating Skydio drones and Beyond Visual Line of Sight (BVLOS) Dock-based flying…

Job responsibilities

  • Guide daily customer interactions to successful resolutions that enhance mission effectiveness and reduce operational risk
  • Own operational customer satisfaction and team productivity, engagement and growth to optimize outcomes
  • Directly contribute to building a strong, positive Skydio Brand by coaching a team that creates and delivers low-effort customer support experiences both remotely and in-person
  • Directly contribute to imagining and evolving what Skydio Support is as the company, its products, the UAS industry, and customers rapidly evolve and mature to meet the unique needs of national security agencies…
  • Continuously improve processes and policies to enhance customer experience, team engagement, and operational efficiency
  • Gain first-hand product knowledge from frequent use of Skydio products sufficient to engage in meaningful customer interactions and 1:1 conversations both internally and externally
  • Collaborate with the Skydio Mission Success Center of Excellence team to shape team training, quality management, and CRM efficiency and effectiveness
  • Close out each day with the knowledge that you’ve made something better
Apply on Skydio websiteSave

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