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Skydio

Robot type
Drone
Location
USA
Job type
Customer Success
Posted
Aug 6, 2026
Salary
$100,000–$130,000 a year
Full-time

Manager, Technical Support

Job description

The Skydio Customer Support team provides assistance to customers flying the world’s most autonomous sUAS on challenging missions to keep people and infrastructure safe 24/7. We work closely with Skydio Solution Engineering and Deployment Engineering teams to accelerate new customer’s time-to-value, and Customer Success Managers and Field Service Representatives to aid customers with expanded operational use of drone technology. This is an exciting opportunity to be part of a team leading the creation and deployment of next-generation Beyond Visual Line of Sight (BVLOS) flying robot operations in Public Safety, Defense, Utility/Infrastructure Inspection, Site Security and other industries.

Job responsibilities

  • Guide daily customer interactions to successful resolutions
  • Own operational customer satisfaction, productivity and customer support representative (CSR) engagement and growth
  • Directly contribute to building a strong, positive Skydio Brand by coaching a team that creates and delivers low-effort customer support experiences
  • Directly contribute to imagining and evolving what Skydio Support is as the company, its products, the UAS industry, and customers rapidly evolve and mature
  • Continuously improve processes and policies to enhance customer experience, team engagement, and operational efficiency
  • Gain first-hand product knowledge from frequent use of Skydio products sufficient to engage in meaningful customer interactions and 1:1 conversations
  • Collaborate with the Skydio Mission Success Center of Excellence team to shape team training, quality management, and CRM efficiency and effectiveness
  • Close out each day with the knowledge that you’ve made something better
Apply on Skydio websiteSave

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