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Waymo

Robot type
Autonomous Vehicle
Location
San FranciscoCaliforniaUSA
Job type
Business Operations
Posted
May 6, 2026
Salary
$190,000–$234,000 a year
Full-time

Market Operations Lead - San Francisco

Job description

As the Market Operations Lead for the San Francisco Bay Area (SFBA), you will be a confident, decisive, and results-oriented leader sitting at the critical intersection of global strategy and hyperlocal execution. You will own the end-to-end performance of the SFBA Ride-hail commercial operations, serving as the primary architect of operational success and the champion of the on-road rider experience. In this role, you act as the commanding presence that inspires cross-functional teams to deliver a safe, reliable, and high-quality autonomous ride-hailing service.

In this hybrid role, you will report to a Head of Market Operations - West.

Waymo is an autonomous driving technology company with…

Job responsibilities

  • Operational Performance & Accountability: Orchestrate daily/weekly market reviews and business-critical stand-ups to align multifunctional teams with ambitious performance targets (e.g., rides, in-service supply);
  • Strategic Market Expansion: Champion the end-to-end execution of market readiness protocols and high-stakes go/no-go reviews for territory expansion and complexities (airports, freeways, urban expansion);
  • Infrastructure & Depot Orchestration: Oversee depot readiness audits and site enablement milestones (power, layout, staffing);
  • Cross-Functional Execution & Stakeholder Diplomacy: Drive weekly syncs with Engineering, Product, and Policy to resolve blockers;
  • Supply/Demand Harmonization: Lead a diverse team to monitor real-time supply-demand mismatch and adjust fleet allocation, hours of operation, or geographic zones to optimize balance, while overseeing local market…
  • Strategic Leadership & Cost Optimization: Work cross-functionally to develop and implement a comprehensive market strategy focused on growth and profitability;

Job requirements

  • Extensive Leadership Experience: Bachelor’s or MBA degree plus 10+ years of experience in operations management, with at least 5 years in a senior leadership role overseeing complex, high-stakes environments.
  • Strategic Execution: Proven ability to develop and execute market strategies, drive large-scale performance improvements, and lead teams through periods of rapid scaling or volatility.
  • Strategic Fiscal Stewardship & P&L Ownership: Demonstrated expertise in overseeing substantial departmental budgets and complex P&Ls, driving high-impact resource allocation strategies that catalyze profitability and…
  • Multi-Vendor Operations Management: Extensive experience managing highly complex multi-vendor operations, ensuring third-party execution aligns with rigorous safety, quality, and performance standards across the market.
  • Communication Excellence: Superior verbal and written communication skills, with the ability to distill complex technical concepts into actionable insights for diverse audiences.
  • Decisive Problem Solving: A track record of making high-stakes, data-driven decisions in fast-paced 24/7 operational environments.
  • 10% of the time
Apply on Waymo websiteSave

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