Mission Operations Specialist, Training

Job description

Job responsibilities

• On-Site Technical Support: Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations.
• System Integration: Collaborate with partners and customers to integrate our autonomous surface vessels into their existing systems and infrastructure.
• Customer Training and Documentation: Conduct training sessions and workshops to educate partners and customers on the operation, maintenance, and troubleshooting of our products.
• Remote Support and Troubleshooting: Provide remote technical support to partners and customers, leveraging communication tools and remote access capabilities.
• Field Testing and Validation: Participate in field testing and validation activities at partner and customer locations. Collect data, assess performance, and provide feedback to the engineering and design teams.
• Customer Relationship Management: Build strong relationships with partners and customers by delivering exceptional technical support and fostering effective communication.
• Continuous Improvement: Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences.
• Travel Management: Coordinate travel logistics and scheduling for on-site visits. Ensure timely and efficient travel arrangements, including transportation, accommodation, and necessary equipment

Job requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field. Advanced degree preferred
• Minimum of 3 years of experience in a field support or customer-facing technical role, preferably with complex hardware or software systems
• Demonstrated success in project coordination and leadership in current role.
• Valid driver's license and willingness to operate company vehicles or rental cars as needed
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with team members, stakeholders, and senior management.
• Strong leadership qualities, including the ability to motivate and inspire team members.
• Job requires up to 50% travel.