Mission Operator - Field Service Representative

Job description

Job responsibilities

• Maintain operational readiness of deployed systems through inspections, preventative maintenance, and corrective repairs
• Diagnose and troubleshoot hardware, software, and system-level issues in real-world environments; execute timely and effective repairs
• Serve as the primary technical point of contact in the field, working directly with customers to resolve issues and ensure system performance
• Support system installation, configuration, integration, and fielding at customer locations
• Track, document, and manage maintenance actions, service logs, and system status across the deployed fleet
• Coordinate with engineering and product teams to escalate issues, provide detailed feedback, and support root cause analysis
• Support customer demonstrations, evaluations, and operational deployments, ensuring systems are mission-ready and professionally presented
• Manage spare parts, tools, and field support equipment to minimize downtime and maintain operational continuity

Job requirements

• Bachelor’s degree in Engineering (Mechanical, Electrical, Aerospace, or related field) or equivalent hands-on experience
• 3+ years of experience maintaining, troubleshooting, or supporting complex electromechanical, robotic, or autonomous systems
• Strong troubleshooting skills across mechanical, electrical, and software systems
• Experience diagnosing issues in the field and independently driving resolution under time pressure
• Ability to interface directly with customers and represent the company in operational environments
• Experience documenting maintenance actions, system issues, and service activities in a structured manner
• Comfortable working in field environments with frequent travel and extended deployments (50-75%)
• Strong communication skills and ability to translate technical issues into clear, actionable insights