Mission Support Engineer, EW

Job description

Job responsibilities

• Own the operational performance of deployed EW systems across multiple theaters, serving as the primary technical interface between field operations and engineering
• Investigate and resolve system anomalies end-to-end — from initial detection through root cause isolation, corrective action, and post-incident documentation
• Contribute to the validation and fielding of new EW software builds, including pre-deployment verification and operational acceptance testing
• Leverage Linux diagnostics, log analysis, and command-line tooling to drive resolution and deploy cutting edge software solutions
• Partner with engineering and product teams to continuously enhance fleet-wide monitoring, alerting, and health telemetry for EW assets
• Aggregate and interpret field performance data to identify failure patterns, inform preventive maintenance strategies, and guide engineering investment decisions
• Serve as a trusted point of contact for customers, managing technical issues with clear communication, defined timelines, and follow-through from identification to closure
• Translate operational feedback and mission requirements into actionable input for product development, advocating for capability improvements grounded in real-world employment

Job requirements

• 3+ years’ defense industry, USG, or DoD/DoW experience performing technical operations
• Experience working with and/or deploying complex software solutions
• Experience with distributed communication networks and system-of-systems architectures
• Ability to quickly understand and navigate disaggregated networking systems
• A desire to perform high-stakes, critical, and time-sensitive functions with real-world impact
• A bias for action, extreme ownership, and self-driving motivation to see projects through
• Experience supporting incident-driven workflows
• Excellent written, visual, and verbal communication skills