Mission Support Manager

Job description

Job responsibilities

• Lead and develop the Mission Support organization, including Mission Support Supervisors and Specialists, by providing coaching, performance management, career development, and succession planning.
• Establish and execute operational strategies that ensure fleet readiness, vehicle availability, and mission execution objectives are consistently achieved.
• Own and manage fleet readiness performance metrics, including vehicle uptime, mission-ready percentages, charging compliance, field recovery response times, and operational efficiency targets.
• Oversee daily fleet support activities, including vehicle inspections, platform bring-up and shutdown procedures, software updates, charging operations, troubleshooting, and non-nominal vehicle recovery activities.
• Ensure safe, compliant, and standardized execution of all Mission Support procedures across shifts and operating locations.
• Develop staffing models, scheduling strategies, and resource allocation plans that effectively support business growth, surge operations, and commercialization activities.
• Serve as the operational escalation point for fleet readiness disruptions, complex vehicle events, and cross-functional execution challenges.
• Lead root cause investigations and implement corrective actions to improve operational reliability, fleet availability, and service delivery.

Job requirements

• Minimum of five (5) years of experience in fleet operations, transportation operations, autonomous vehicle operations, logistics, automotive operations, or a related technical field.
• Minimum of three (3) years of experience leading frontline supervisors, operational teams, or cross-functional programs.
• Basic working knowledge of Autonomous Vehicle technology.
• Demonstrated experience leading teams in fast-paced, highly dynamic, and operationally complex environments.
• Strong leadership, communication, interpersonal, and conflict resolution skills.
• Strong analytical, organizational, and project management capabilities.
• Demonstrated ability to identify problems, perform root cause analysis, and implement sustainable solutions.
• Strong data-driven decision-making and business acumen.